On several occasions I have found that I had questions about an order I placed or wanted to place. I called Customer Service and my call was handled by a knowledgeable person on the other end of the line, one that was familiar with the Beachbody programs, so they knew exactly what I was talking about. I found the Customer Service department to be very helpful and pleasant (unlike the Customer Service departments of MANY other corporations who shall remain nameless–you know who they are!!)
The Team Beachbody Customer Service phone number is 1-800-240-0918
I suggest that you call them whenever you have a question about the products you have purchased, shipping issues, or any other questions you may have. I can answer most, but not all questions that you may have. But shipping questions/problems generally must be directed to Customer Service because I have nothing to do with the shipping process. If you are having problems, let me know and we will get it solved one way or another!!